What was the role of these concepts in the whole process of outsourcing the call
centre operations of Santander UK to India and then back-sourcing them:
o Cost of operations
o Customer service
o Market competition
(400 words length)
Explain the three key lessons which you have learnt from the case study about
making a business process outsourcing decision? (500 words length)

Leave a Reply

Your email address will not be published.