R​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​ead How to Capture What the Customer Wants. An omnichannel customer experience is made up of individual customer touchpoints over a variety of channels that seamlessly connect, allowing customers to pick up where they left off on one channel and continue​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​ the experience on another. Why is the omnichannel approach an innovative pathway to strengthening consumer interaction and engagement with brands?

1 comment on “Moving Beyond the Multi-Channel Experience

  1. I am already a qualified mechanic and have city and guilds level 3 in automotive engineering. Do i still have to take the tst test ?. thanks

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